Faqs

For specific border crossing requirements, the DeNure Tours web-site has links to the applicable government sites.

For Tours in Canada land-based packages, guests are responsible for getting to the starting point of the tour, so guests will need to complete the declarations and provide COVID-19 vaccination information as necessary. Then, if during the tour there is a border crossing, information will be provided describing the declarations and COVID-19 vaccination registrations that may be required.

For Tours in Canada motorcoach-based tours, border crossing information will be provided 1-2 weeks in advance of departure, describing the declarations and COVID-19 vaccination registrations that will be required. If only a passport is required for the border crossing, then staff may ask at the time of boarding, that the passport is being carried by the guest and NOT packed away in luggage.  The successful crossing of borders by the motorcoach requires that everyone on the coach meets the requirements to cross.  If there are questions, please feel free to call  1-866-967-9909 or email us:  info@toursincanada.com

No matter where we travel, it is strongly recommended that, at a minimum, every traveller should bring along government issued photo ID and printed copies of both vaccination confirmation receipts.

While some tours may involve a drive or a flight to get to the starting point, most of our tours have motorcoach travel as the primary mode of transportation.

We understand that it is often hard to plan your vacation far in advance. However, we need to confirm all the key features of our tours including hotels, attractions, and restaurants, typically months in advance. Often dates and room choices are gone the longer you wait to book, and flights seem to get more expensive when booked closer to departure. Booking a land only tour requires a $400.00 deposit and booking a package that includes a cruise requires an $800.00 deposit, and payment arrangements can be made.  With the increasing demand for travel, hotel space is selling out sooner than in the past.  To avoid disappointment, book early and “Save your Seat” for your selected adventure!

The pace of a tour varies by itinerary, and with each destination, the sightseeing activities and terrain are unique. Pacing is often subject to personal interpretation, but the Tour Fitness Rating applied to each tour will assist in determining if a tour is suitable for you. As described in our Terms and Conditions, for reasons related to safety regulations, cleaning protocols and logistics we cannot permit guests to remain on the coach if they are unable to participate in an itinerary item with the rest of the group. Thus, it’s important to have these fitness ratings in mind when selecting your trip.

Many of the facilities and attractions we visit are accessible by wheelchair. Please ask about wheelchair accessibility when you call to book your vacation. Tours in Canada can carry your fold-up wheelchair or motorized scooter in the luggage area of the coach, but we have limited space and can only accommodate them on a first-come, first-served basis. As noted in our Terms and Conditions and in our Accessibility Policies, please advise us at the time of booking if you are bringing a mobility device. For their own protection, Tours in Canada staff and fellow guests are not permitted to provide assistance in lifting scooters or guests. If you require assistance that cannot be provided by your travel companion, we will need to discontinue your trip.

If you are travelling outside of your province of residence, we strongly recommend that guests have a travel insurance policy to ensure peace of mind before and while traveling. A complete travel insurance package will provide protection in case of trip cancellation, trip interruption, baggage delays or loss of baggage, and medical expenses. Tours in Canada works with a couple of companies offering travel insurance plans. See also our Optional Add-Ons and Before You Go information.

Yes, flights can be arranged to suit your location, subject to availability and pricing, and will be coordinated with the group’s flights, where possible.

Absolutely! It’s your holiday and we want to make it just right for you. For tours involving flights, we can arrange your outbound flight to arrive before the group, if you want to spend some time before the tour, or we can arrange your return flight later than the group if you would like to spend some time afterwards. Please note that flights different from the group arrangements are subject to availability and pricing. When you refer to our Optional Add-Ons, you’ll see that we may also be able to arrange additional nights of accommodation at the airport hotel.

Tours in Canada strives to offer you clean, comfortable, welcoming accommodations. We make every effort to find the best hotels available at reasonable prices and in desirable locations. (Many of the hotels we frequent can be found through a simple online search, and their web-sites will give you an idea of what to expect.) All accommodations offer a private washroom, and you may request the room type such as two double beds or one queen or king-sized bed. While we make every effort to accommodate requests, specific room types are subject to availability and are assigned on a first-come, first-served basis. If you have questions about a particular hotel, we’d be happy to help you find the answers.

Some experiences require a minimum number of travellers in order to operate. If you are booking your own flights, it is recommended that flights be booked only after a departure is guaranteed. If a tour is cancelled due to minimums not being met, you will be offered an alternate date, if available, or you will be issued a full refund.

You will be met a Tours in Canada representative upon arrival at the destination airport either at the baggage claim area or as you exit Customs. Specific instructions will be included with your Tours in Canada ticket package. When you arrive at the destination, for easy identification please wear your name tag, and secure the luggage tag provided by Tours in Canada to your suitcase.

Many airlines have moved away from providing a paper ticket, and now issue what’s called an “e-ticket” or electronic ticket. Often, it is simply a computer print-out of the flight details and includes the reservation number, which may or may not be requested at check-in or at customs. If you have questions about your e-ticket, or if you are concerned that you did not receive it, please contact us.

Travelling within Canada requires government issued photo identification. All international travellers must carry acceptable identification and a valid visa (if necessary) when entering Canada. When travelling outside Canada, a current passport will be needed. In most cases, it must be valid for 6 months after the trip return date, and visas may be required.

1 piece per person, maximum 50 pounds, plus one carry-on is permitted for motorcoach tours. Extra charges apply to overweight or additional luggage. Please see the luggage section of our Before You Go document, and if applicable, check the documents from the airlines for your flights, regarding baggage fees and restrictions.

Prior to final payment, any change to an existing reservation will incur a service fee per person. Please ensure that the full name provided on the invoice is spelled correctly, and that it matches the name on the passport and government issued identification. Name changes with airlines can be costly.

If you need to cancel your trip, cancellation charges may apply. The amount of the penalty is dependent upon the number of days from the date we are notified until the departure date. As you can see from our Payment & Cancellation Policy, if you must cancel, it is in your best interests to notify us as soon as possible.

For many years, DeNure Tours developed and offered a ‘peace of mind’ trip cancellation waiver that applied from the time of booking until the departure date.  Today, our partner hotels, restaurants and attractions require a commitment because of staff shortages and the residual impact of COVID-19 on supplies. Thus, with the uncertainty in the travel world, we are currently not able to offer this protection. For now, please refer to the insurance section in Before You Go. Tours in Canada reservation staff are happy to provide details on other available insurance program options.

Our Denuro program, in operation since 1999, involved earning rewards for travel that could be used to discount future travel. This program ended as of April 1, 2021. After this date, denuros can no longer be earned. Those who have denuros 'in the bank’ are welcome to continue to redeem them on future travel reservations, with the same conditions as in the past.  (YES, we have removed the expiration date for denuros!) Ask how you can use your denuros at the time of booking.

All seating is subject to availability and is assigned on a first come, first served basis. Currently because of COVID-19 restrictions there will be no seat rotation on our sightseeing tours. All guests will retain their assigned seats, and guests will be informed of seat assignments when boarding the coach. We recognize that this limits the interaction between guests but feel it is the most appropriate way to ensure the safety of all travellers. The coach will be freshly sanitized but you are welcome to bring along your own hand sanitizer or wipes for use in your area.

Although a personal data sheet will be included in the ticket package and this is another way to notify us of your dietary or health concerns, submitting this form when the trip is about to be underway may not provide adequate notice for meal arrangements at the beginning of the trip. Informing our agents of any dietary requests during the booking process, BEFORE DEPARTURE will better enable us to meet your needs.

In your travel documents, you are provided with an extra copy of your hotel listing, which includes the names, addresses and phone numbers of the hotels you will be visiting during your tour. We suggest leaving a copy with a friend or relative, so they have a means of contacting you. In the case of an emergency, a relative may contact the Tours in Canada head office, and we will contact your tour director.

Drinks must be in a travel mug or container with a sealed lid (no paper coffee cups or plastic fountain drink containers). Bringing a reusable water bottle is highly recommended and great for the environment. Snacks that are ideal for motorcoach travel include granola bars, muffins, nuts, dried fruit etc. Please refrain from consuming any dairy, chocolate products, or foods with a strong smell which can disturb fellow travellers. It should be noted that as part of our COVID-19 Clean Care Promise, Tours in Canada staff will be cleaning the coach at planned intervals, and guests are encouraged to keep their area of the cabin clean.

During the tour, your tour director can guide you to laundromats when necessary.

Banking machines are widely accessible, but it may be difficult to find your particular bank, so there may be ATM service fees. Most businesses throughout North America accept debit as a form of payment. When leaving the country, we also recommend that you let your bank and credit card companies know, and take steps to ensure that you can use your debit card if you want to have access to local currency while on the road. Please note that outside of Canada, and particularly overseas, ATMs require a maximum 4-digit PIN number and often must be connected to your chequing account, as opposed to a savings account.

We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities – whether it is for restaurant staff, hotel housekeeping staff or porters. Please note that Tour Director and Driver’s gratuities are not included in the trip cost. Gratuities have been built into the cost of your trip for baggage handling at hotels and for the included meals on your itinerary. As a per person guideline for gratuities for other components of your trip, for local guides $2/guide, for coach drivers $5/day, and for tour directors, $5/day.